Along with Greg's Guitar Shop, my management company, my new mechanic, and the Best Hardware Store in the Wide World (Ace on Willy Street), I have added another business to my list of Over-the-Top Ridiculously Good Customer Service Providers Within Walking Distance of My House: Burnie's Rock Shop.
A couple years ago, I purchased the perfect pair of earrings. They're silver, dangly (but not too dangly) reversible teardrops with a golden brown amber stone on one side and a green amber stone on the other. They are absolutely beautiful in the light, perfectly proportional to moi, and they also match 95.5% of my primarily green and brown wardrobe. I absolutely love them. I'll post of photo this weekend. (I'm wearing them in my profile pic on my blog if you can't possibly wait to see them.)
Anyway, I lost the green amber stone from one of the earrings last September. I was sad. I took them in to Burnie's, where I bought them, because they've repaired silver rings, earrings, and chains for me multiple times before at reasonable prices. They said they would look for a matching stone and replace it for me. So they looked. And looked. And looked. I called them every month, and, every month, they apologized profusely that they couldn't find a matching stone and told me where they were looking and when the next gem show was where they might find one.
After six months, I was pretty much ready to give up and just ask for them back so I could at least wear the earring with the brown stone out. But, they called yesterday and said: No, we didn't find your stone. However, the designer that originally made the earring you bought came back through to show us her new stuff and we bought a couple pairs of earring just like yours. We will give you a replacement pair at no charge.
So, I went in, not quite believing that a) these replacement earrings could look like my favorite perfect+ pair, or b) they would give them to me for free. But, yup, they look like my favorite pair (perfect!) and they gave them to me for free (perfect!). I still can't exactly figure out why they gave them to me for free. I was the one who lost the stone, and I was planning to pay them for the new stone and repair costs. But, I guess they felt bad about not being able to fix them or something, so they didn't charge me. When she said, "No charge," I even asked, "Are you sure? Really?"
Have I mentioned lately that I lovelovelove where I live? Have I mentioned lately that this is impeding my attempts at rational, financially based decision making about which grad school to attend? But that's another story entirely.
Anyway, go to Burnie's. They have pretty things, including all kinds of rings that I want, even though I wear two of the same three every single day. And they are nice.
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